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Answering Questions on Car Repairs in Thornton Heath

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The team at Pond Garage in Thornton Heath extend a warm invitation to local motorists who are looking for car repairs, car servicing and MOT testing from a genuinely local service provider with the friendly, personal touch. The customer comes first at Pond Garage and this has been the case since we first opened our doors for business way back in 1957.

 

Our traditional service values continue to the present day and one of the ways in which Pond Garage frequently helps customers from Thornton Heath is to provide them with the best possible advice and information. Here, we answer their most commonly-asked question on full and interim car servicing, mechanical car repairs and Class IV MOT testing.

 

What makes your garage different to other workshops?

 

We’ve traded independently for 60 years so we know a thing or two about the automotive sector. We also know what it means for motorists in Thornton Heath to receive great customer service. The quality of our car repairs is obviously important but everything we do at Pond Garage starts with creating the perfect first impression with our clients.

 

Isn’t your garage a little old-fashioned?

 

In terms of how we deal with customers, we certainly are. Too few companies in the Thornton Heath area take traditional service values as seriously as our garage. That said, very few make the same level of investment as we do into the latest automotive technology. At Pond Garage, we believe we have the blend of tradition and technology absolutely right.

 

Can you perform car repairs on any model?

 

Yes. It isn’t unusual for visitors to our garage to see the latest 4X4 model sitting alongside a classic gem from the golden years of motoring. Our technicians can undertake car repairs on just about any manufacturer marque so, if you have several cars in your family, it possible to have the work completed at just one local, convenient and customer-friendly garage.

 

Do you use patterned parts for car repairs?

 

No. Our garage in Thornton Heath would never compromise the quality of our car repairs or our relationships with customers by fitting inferior parts. All components used for car repairs at Pond Garage are OEM compliant and sourced from trusted suppliers in our own area. We can even fit original parts if that is what the customer wants us to do.

 

Are you approved for MOT testing?

 

Yes. We have approval from the DVSA. This makes us an informed choice for customers who are looking for MOT testing services in the Thornton Heath and Croydon areas. Our garage has dedicated inspection bays and we are able to provide MOT testing for all vehicles in the current Class IV Category.

 

What happens if I fail the MOT test?

 

Don’t worry! We’re used to helping customers who come to us for MOT testing only to find work needs doing before a certificate can be issued. Pond Garage can perform car repairs at short notice for anybody in Thornton Heath or the surrounding areas. This ensures your car is primed to pass when it is subsequently presented for MOT testing again. Please note that we provide free MOT retesting subject to eligibility.

 

Can you help if I need my car servicing?

 

Absolutely. Car servicing can be undertaken to the same standards seen at dealership outlets in the Thornton Heath and Croydon areas. At Pond Garage, we work to the exact same schedules as dealerships so you’ll never need to worry about any compromise in quality. The only real difference our customers see is in the final bill we present to them!

 

How often should I book in for car servicing?

 

If you drive less than 6,000 miles annually, you’ll only need to book in for car servicing at our Thornton Heath workshop once a year. Drive more than 12,000 and you will need to book in for a six-month interim service too. Drive between 6,000 and 12,000 miles and you should book in for car servicing based on recommendations from your vehicle manufacturer.

Call our garage on 020 8684 1404 and book in for prompt car servicing, car repairs or Class IV MOT testing today.